These Terms & Conditions ("Terms") detail the agreement between you, the customer, and Flowers Beddington ("we" or "us") regarding your purchase of flowers and related products through our e-commerce platform. By placing an order with us for flower delivery in Beddington and surrounding areas, you agree to be bound by these Terms. Please read them in full before completing your order. These Terms are designed to ensure clarity, fairness, and to protect your rights as a customer.
Flowers Beddington delivers flowers and related products to the whole of Beddington and selected nearby localities. The coverage areas are regularly updated; please check if your postcode is eligible for delivery during the checkout process. These Terms & Conditions apply to all orders made by customers requesting delivery to Beddington and the surrounding areas served by our flower delivery team.
2.1 Product Selection
Our online shop showcases a variety of fresh flowers, arrangements, bouquets, and gift items available for delivery in Beddington. You may browse our inventory by occasion, flower type, or style.
2.2 Placing an Order
To make a purchase, add your chosen products to your shopping basket, proceed to checkout, and follow the on-screen instructions. You are responsible for ensuring all required details (including recipient’s name, delivery address, and preferred delivery date) are correct at the time of ordering.
2.3 Order Confirmation
After submitting your order, you will receive an electronic confirmation acknowledging receipt. This does not constitute acceptance of your order, but confirms we have received it. Acceptance of your order takes place only when we have processed and dispatched your order, at which point a contract is formed.
2.4 Substitution Policy
Due to seasonal availability and fresh stock rotation, some flowers or packaging may occasionally be substituted with similar items of equal or higher value. We always aim to maintain style and colour themes as closely as possible. If major substitutions are necessary, we will contact you if practicable. Substitutions may be made without prior notice if minor and unavoidable.
3.1 Accepted Payment Methods
We accept secure payment by debit card, credit card, and other available electronic payment methods displayed at checkout. All payments are subject to validation and authorisation by your card issuer or payment provider.
3.2 Payment Timing
Payment is taken in full at the time of order placement. Orders are not processed or dispatched until payment is successfully received in cleared funds. Failure of payment authorisation will result in non-completion of your order.
3.3 Pricing and VAT
All prices listed for flower delivery in Beddington and the surrounding region are in Pounds Sterling (£), inclusive of VAT (where applicable), but exclusive of delivery charges unless otherwise stated. Delivery charges will be displayed prior to final checkout. We reserve the right to adjust prices or correct errors at any time. Obvious pricing errors on the website do not bind us to fulfilment at the erroneous price.
4.1 Delivery Areas
We offer local flower delivery throughout Beddington and specified nearby districts. Orders for destinations outside our stated delivery zones may not be accepted. Delivery date selection is subject to availability and may not always be guaranteed during busy periods.
4.2 Delivery Dates & Times
We strive to deliver on your requested date, but delivery times are not guaranteed and may be subject to delays due to adverse weather, traffic disruptions, or unforeseen events. Where delays are likely, we will inform you as soon as practicable.
4.3 Delivery Instructions & Acceptance
Please provide clear delivery instructions at checkout, including safe places or neighbours for unattended deliveries if the recipient is unavailable. Flowers left as per your instructions will be considered delivered. If there is no suitable safe place and we cannot deliver, we will attempt to contact you to arrange redelivery or collection.
5.1 Your Right to Cancel
You may cancel or amend your flower order up to 24 hours before the scheduled delivery date, provided your order has not already been prepared or dispatched. To request a cancellation or change, contact our customer service as soon as possible. Orders already in preparation or sent out for delivery cannot be changed or cancelled due to the perishable nature of the product.
5.2 Non-Perishable Products
Non-perishable gift items (such as vases or cards) may be cancelled or returned for a refund in line with your statutory rights, provided they are unused, undamaged, and in original packaging. Please refer to our returns policy for further details.
5.3 Refunds
Approved refunds for cancellations will be made to the original payment method within a reasonable period, usually within 5-7 working days of processing. We are not liable for delays caused by your bank or payment provider.
6.1 Our Commitment
We strive to deliver the highest quality flowers and gifts with each order delivered in Beddington and nearby areas. Should your order not meet expectations, please notify us within 24 hours of receipt with relevant details and, where appropriate, photographic evidence.
6.2 Complaints Procedure
If you are dissatisfied with the quality, accuracy or timeliness of our flower delivery, we ask that you inform us promptly. We will investigate your complaint and, if upheld, offer a replacement product or refund at our discretion. Our aim is always to resolve issues swiftly and to your satisfaction.
7.1 Losses & Damages
Flowers Beddington shall not be liable for any indirect, incidental, or consequential losses arising from late delivery, non-delivery, incorrect delivery, or product variations, except where required by law. Our maximum liability in respect of any claim arising from your order shall not exceed the price paid for the goods in question.
7.2 Exceptions
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for breach of statutory rights as a consumer under English law.
Any personal information you provide when ordering flowers for delivery in Beddington, such as names, addresses, and payment details, will be processed in accordance with our Privacy Policy. Your details will not be shared or sold to third parties other than as required to fulfil your order. For more information, please consult our Privacy Policy.
You must not misuse our website by knowingly introducing viruses, trojans, or other material harmful to technology. We reserve the right to refuse orders or terminate accounts found to be using our platform fraudulently or in breach of these Terms.
All content, images, designs, and information on the Flowers Beddington website are the intellectual property of Flowers Beddington or its licensors. No material may be reproduced or copied without prior written consent.
These Terms are governed by the laws of England and Wales. Any disputes arising from orders for flower delivery in Beddington, or from interpretation of these Terms, shall be subject to the exclusive jurisdiction of the courts in England and Wales. Your statutory rights as a consumer remain unaffected by these Terms.
Flowers Beddington reserves the right to update or amend these Terms at any time. Changes will be posted on this page with an indication of the effective date. Please refer to the latest version before ordering. Continuing to order from our website constitutes acceptance of any changes to these Terms.
If you have any questions about our Terms & Conditions, your flower order, delivery to Beddington or surrounding areas, or our policies, please contact our customer service team. We are committed to providing excellent service for our flower delivery customers throughout Beddington and nearby districts.
Note: These Terms & Conditions apply to all customers placing online flower orders for delivery in Beddington and the surrounding areas served by Flowers Beddington.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 214 Croydon Rd, Wallington, Croydon, London, CR0 4PJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Beddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Beddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
